Senior Director, U.S. Customs Brokerage

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Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.

Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

As a trusted advisor to Livingston’s leaders and associates, the Senior Director, US Brokerage coaches and provides support, guidance and advice on management and execution on service delivery for Air/Sea clients. Maximizes revenue and mitigates costs to deliver annual operating plan while creating a customer first culture with diversity, equity, and inclusion in mind. Engages in collaborative decision-making with respect to new initiatives and drives thoughtful change across the organization.

Responsible to deliver agreed upon strategies and priorities that enable Livingston’s U.S. and North America brokerage success. The Senior Director, US Brokerage is responsible to increase efficiencies, while amplifying the overall client experience for implementation. To achieve the goal, the leader must be able to lead a team of dynamic individuals by actively and skillfully conceptualizing, and analyzing, information gathered to demonstrate sustainable results that can be substantiated through data and metrics.

• Accountable for the overall delivery of brokerage services provided to a defined segment of clients, through the management of multiple client service teams, and the corresponding national service centers.
• Coach, mentor, and improve the performance of direct reports.
• Improve productivity through operational process improvements, workflow management, service excellence and automation.
• Bring an entrepreneurial approach to the organization, and lead by example.
• Monitors and manages the level of service being provided to ensure that we can meet our clients and carrier expectations and needs.
• Establishes processes and systems aimed at developing and maintaining effective working relationships between the various units.
• Acts as liaison between operating units in the resolution of workflow or any other problems that are preventing Livingston from delivering the desired level of efficiency and client service.
• Resolves operational conflicts and identifies opportunities for greater synergy between operating units.
• Maintains and promotes positive employee relations.
• Develops evaluation systems that will enable us to effectively track the volumes and accuracy of work output to achieve measurable success with the client base.
• Examines and redesigns workflows, forms, office configurations and facilities to achieve maximum efficiency and reduce operating costs.
• Designs, develops and conducts studies aimed at work simplification, work efficiency and improved client service in the end-to-end processing environment.
• Responsible for establishing, developing, and maintaining client relationships.
• Responsible for managing client issues by developing action plans and monitoring progress.
• Work in conjunction with Sales/Service personnel to identify deadlines and commitments with clients.
• Examines the ebbs and peaks in the operating process and identifies creative and cost-effective staffing solutions to the workflow.
• Manages all aspects of the business segment including, but not limited to:
  • Managing expense budget
  • Forecasting manpower requirements
  • Conducting…