Field Service Technician II

Field Service Technician II

Join Canon USA as a Field Service Technician II.

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. If you enjoy diagnosing and repairing complex equipment, Canon USA wants to meet you.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Guide less experienced technicians on technical issues and best practices.
• Provide solutions for escalated technical and/or customer service–related problem areas for any territory requested.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license and acceptable driving record; ability to travel as required.
• Capability to work in a 24/7 environment, including shift work and on‑call rotations.
• Required to obtain necessary security or other clearances to enter customer premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

In accordance with applicable law, the anticipated hourly rate for this role is $21.50 to $30.75 hourly. This role is eligible for a transportation allowance.

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag: a Canon welcome kit and official merch

Canon USA is a global leader in digital imaging and innovation. Our mission is to exceed customer expectations while enriching the lives of our local communities and staff. We value integrity, respect, empowerment, and making a difference.

Full‑time, on‑site. This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

You must be legally authorized to work in the United States. Canon USA does not sponsor visas. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.