HUB Operations Coordinator

Overview

The HUB Operations Coordinator is responsible for performing load planning activities and coordinating load assignments. The role monitors inbound and outbound freight at a HUB location and provides guidance to station personnel regarding routings, carrier assignment, and other load planning activities. This position serves as a liaison between the freight-forwarding station and the AIT Middle Mile Network HUB operation. As the representative of the AIT Middle Mile Network team, the HUB Operations Coordinator provides the station management with communication, training, and guidance pertaining to the HUB operation, with authority to document and communicate service failures, provide critiques, and deliver additional trainings to station personnel.

This is an on-site, customer-facing role, and the coordinator must act in accordance with AIT Worldwide Logistics core values. The coordinator provides direction on routing of freight with the AIT Middle Mile Network's partner and linehaul carriers, and, with station management, regularly determines when additional loads should be booked to ensure coverage of service dates in coordination with the AIT Middle Mile Network Linehaul Operations.

• Responsible for communicating daily with station managers within the assigned geographic region to encourage and enhance usage of the AIT Middle Mile Network.
• Identify opportunities that are routed outside of the AIT Middle Mile Network and communicate with owning stations to ensure freight is injected into the AIT Middle Mile Network, if applicable.
• Provide guidance regarding load quality and expectations of operating within the Middle Mile Network HUB operation through daily interaction with the assigned location's dock personnel including supervisors and management.
• Recommend routing based on understanding the requirements and expectations for handling shipments of consequence, and ensure service level requirements are met.
• Process timely and accurate updates to the AS400 with departure times and additional information as needed upon departure and arrival at assigned HUB locations.
• Coordinate daily taskings according to priorities, adjusting as necessary as more data/information is received to protect service levels.
• Provide loadouts to HUB Operations Supervisor or station personnel for linehauls scheduled, ensuring proper paperwork attached (e.g., AIT Middle Mile Pre-Trip Inspection Forms, AIT Middle Mile Activity Cover Sheet).
• Collect information regarding activity prior to shift, during shift, and present this information to the HUB Operations Supervisor or Domestic Transportation Manager.
• Proactively communicate with customers (internal and external) regarding shipment status to provide best-in-class customer service.
• Conduct investigations regarding misrouted freight, OS&D, and other discrepancies as needed.
• Move materials throughout the warehouse using a forklift and perform daily warehouse checks.
• Process inbound and outbound documents, ensuring accuracy and reporting discrepancies as required.
• Process data to inform KPI status of HUB Operations for internal and external stakeholders, including Regional Director level and below within the organization.
• Communicate with the AIT Middle Mile Network Corporate Operations Team regarding additional ad hoc loads and routing requirements as directed by the HUB Operations Supervisor and/or Domestic Transportation Manager.
• Under minimal supervision, conduct required activities with little to no guidance or supervision.
• Train, guide, and lead others; explain and articulate processes and procedures with or without documented procedures, providing direction when needed.
• Occasional communication with station managers outside the assigned geographic region to encourage and enhance usage of the AIT Middle Mile Network.
• Develop relationships with LTL carrier partners within the assigned region to facilitate business and resolve problems.
• Performs other duties as assigned and complies with all policies and standards.

Education

* High School Diploma (Required) and

* Bachelor's Degree (Preferred)

Experience

* 3+ years Transportation or Logistics Background (Required) and

* 1+ years LTL or HUB Operations Experience (Preferred) and

* 1+ years Freight Coordination, Customer Service and related experience (Preferred) and

* 1+ years Dangerous Goods Handling (Preferred)

Knowledge, Skills, and Abilities

* Perform all aspects of HUB operations including customer service, dispatch, and freight routing. High

* Able to arrive at conclusions based on experience and judgment. High

* Analytical thinking and data translation to usable actions. Medium

* Works on complex issues requiring in-depth evaluation of variable factors; constructs and pursues alternative paths; exercises judgment in method and evaluation criteria. Medium

* Company knowledge — become the subject matter expert on the Middle Mile Network. High

Licenses and Certifications

* Forklift Certification - Upon Hire (Required) and

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