Air Import Operations Agent III

Air Import Operations Agent I

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We are problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. As trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture; join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

• :
• Category:
  Operations
• Position Type:
  Regular Full-Time

AIT Worldwide Logistics is seeking an Air Import Agent I that will coordinate the day-to-day import of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests. The Air Import Agent’s primary focus is providing a high level of operational excellence and a world‑class customer service experience to all customers.

Schedule:

Sunday - Thursday 11:00am - 8:00pm

• Receive and validate customer order (Cargowise Org, Credit, Import POA, Restricted Commodities, Cargo Value, Embargoes/Sanctions, Additional Services, Documentation Requirements, Incoterms)
• Identify best routing / transit option per customer request/SOP
• Anticipate and secure quotation from vendors/agents for all potential order costs
• Issue customer or overseas office/agent quotation & confirm acceptance
• Receive and validate customer documents
• Track and confirm flight arrival and update system milestone
• Issue Arrival Notice and distribute per customer requirement
• Dispatch inland carriage with subcontractor if applicable
• Track and confirm shipment arrival to final CFS (if applicable)
• Obtain Pick Up # from carrier & forward to relevant parties (if applicable)
• Confirm timely delivery/release of cargo and update system milestone
• Accrue for all costs in Cargo Wise and perform initial profitability check
• Confirm final costs, ensuring all are accrued and final profitability check is complete
• Issue Invoice to customer/overseas office as required
• Distribute documents as per shipper requirement / SOP
• Manage customer reporting and/or additional system milestones as required
• The wage range for this position is $28.30-$39.10 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

• A team player who works well with others - respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset - passionate about your craft, always looking for ways to improve yourself and the company, open to change and doing things differently
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

• High School diploma or GED required.
• 3-5 years' industry experience in export/import operations
• Previous work experience in ITAR and Dangerous Goods regulations preferred
• Cargo‑wise experience a plus!
• Proficient in Microsoft Office suite
• Excellent communication skills both verbal and written
• Ability to multi‑task in a high volume, fast‑paced working environment
• High attention to detail and strong organizing skills
• Ability to work autonomously and within a team environment

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition…