Air Import Gateway Operations Agent II

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Air Import Gateway Operations Agent, II is to process routine to moderately complex import transactions, including all related activities in breakbulk operations in imports. Additionally, responsible to document preparation and traffic coordination of Import goods. Perform all duties correctly, cost‑efficiently, within Company standards, and under the direct supervision of the department manager.

• Receive, review, and process import documentation from AIT and agent offices worldwide. Communicate with worldwide offices/agents regarding proper documentation for imports.
• Process arrival notices for incoming shipments.
• Track and review shipping status to ensure timely departure/arrival/delivery of freight; enter milestone data.
• Timely notification and document distribution to AIT CHB and customer customs brokers.
• Accurate and timely consolidation cost entry into Cargo Wise.
• Maintain and update database of key contacts for all carrier and CFS parties.
• Work and communicate with customs brokers and logistics providers to resolve any potential issues/delays.
• Process delivery of cargo, updating Cargo Wise and collection of receivables within defined Company time frames.
• Coordinate the release of goods from the carrier, Customs, or other government agency examinations that may be required.
• Communicate with agents, coworkers, and supervisors in a clear, concise, and timely manner.
• Adhere to all domestic and international shipping regulations.
• Advise department manager of any transaction problems or irregularities.

• A team player who works well with others — being respectful to our teammates is a core value.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• Growth mindset — being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus — we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.

• Bachelor's degree required.
• 3‑5 years of freight forwarding experience.
• Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Familiarity with Cargo Wise Enterprise system a plus!
• Detail orientation and strong ability to multi‑task while maintaining superior quality results.
• Excellent verbal and written communication skills.
• Ability to multi‑task under pressure in a fast and high‑volume work environment.
• Excellent time‑management skills, establishing priorities and meeting goals/deadlines.
• Strong attention to detail and organizational skills.
• Solid team player! A high level of energy and a "can‑do" positive attitude!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for 10 to 20 days of vacation (depending on tenure), 2…