Domestic Customer Tracking Agent

Overview

AIT is seeking a Domestic Customer Tracking Agent I to join our team to track and trace shipments with high accuracy. The team ensures that shipments are updated timely, troubleshoots service disruptions, and communicates service delays.

• Track and trace shipments as necessary to ensure proper movement and delivery
• Receive and inspect incoming returns.
• Update shipments with current shipment status to include comprehensive notes
• Communicate daily with AIT field offices as well as AIT's agent/carrier networks to ensure on-time performance
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Cultivate and foster trusting relationships with AIT's agent/carrier networks

• A team player who works well with others - being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

• High School/GED required - Associates degree in Business, Logistics or Supply Chain preferred
• Minimum of 1 year Customer Service or Tracking experience in a freight forwarding environment
• Prior experience working with AS400 a plus
• Basic to intermediate PC skills - MS Office
• Ability effectively prioritize and manage time and tasks
• Detailed Oriented
• Excellent organizational, problem solving and analytical skills.
• Strong Communication skills both verbal and written

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. Teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.

Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at  ext 5218.