Brokerage Operations Representative II

Brokerage Operations Representative II – AIT Worldwide Logistics

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers driven by curiosity and creativity, championing the strength of our global teams. As trusted advisors, we go above and beyond to ensure customer satisfaction in a supportive and collaborative environment.

The Brokerage Operations Representative II will be responsible for booking, tracking, routing, problem resolution, vendor compliance, and relationship building between both the customer and carrier portfolios.

• Prospect qualified carriers by conducting daily sourcing calls to secure consistent truck capacity, ensuring compliance with AIT TS guidelines.
• Establish, maintain and grow customer and carrier relationships within assigned portfolio.
• Book contract expedite and ad-hoc freight as required by customers.
• Respond to customer quotations in a timely manner (within 5 minutes).
• Proactively track and trace all booked shipments on a daily basis.
• Troubleshoot and resolve customer issues including communication on carrier delays, breakdowns, and other order exceptions.
• Communicate accessorial charges to customers promptly to secure approval and maximize revenue per load.
• Handle overages, shortages, accessorial and freight claims properly.
• Own corrective actions and identify overall process improvement opportunities.
• Ensure all metrics meet or exceed customer SLA’s.
• Book remaining modes or transportation (including FTL, Partial, Flatbed) as needed.
• Schedule appointments for pickups and deliveries.
• Help prepare and actively participate in customer reviews (QBRs, MBRs).
• Perform other duties as assigned.
• Comply with all policies and standards.

Wage range: $24.20 – $34.10 (may vary based on geography and experience).

• Education: High School Diploma or GED equivalent (Required). Associate’s or Bachelor’s Degree (Preferred).
• Experience: 3+ years in logistics/transportation (Required).
• Skills and Abilities: Microsoft Office Suite (Medium);
  Transportation Management System (TMS) (Medium);
  Ability to problem-solve and make independent decisions with minimal oversight (Medium).

In addition to base compensation, you may be eligible for a bonus based on performance metrics. Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement. Vacation up to 10-20 days depending on tenure, 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For more than 40 years, the Chicago-based supply-chain solutions leader has built a global network and trusted partnerships across many industries. We offer door-to-door services via sea, air, ground, and rail—on time and on budget. With more than 150 worldwide locations, we also provide customs clearance, warehouse management, and white glove services.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Transportation, Logistics, Supply Chain and Storage

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at  ext 5218.