Hub Operations Agent II

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Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Hub Operations Agent II is the primary contact within the AIT Middle Mile Network Hub location for all customer service functions, freight inquiries and routing questions. The Hub Operations Agent I responsibilities include communication to the Hub Operations Supervisor of updated business requirements, processing outbound and inbound paperwork in accordance with AIT Worldwide Logistics' policies and procedures and ensuring DOT compliance.

As the first contact for all activities within the AIT Middle Mile Hub location, they are the first impression made upon customer, vendors, and other parties

• Understanding the requirements/ expectations of handling shipments of consequence - must understand service level requirements and be able to make routing suggestions based off that knowledge.
• Process inbound and outbound documents, ensuring accuracy and reporting discrepancies as required.
• Provide HUB Operations Supervisors with updated information from monitoring the AIT Middle Mile Network Inbound boards in AS400.
• Proactively communicate with customers (internal and external) regarding shipment status. Conduct investigations regarding misrouted freight, OS&D and other discrepancies as necessary
• Provide loadouts to HUB Operations Supervisor for linehauls scheduled. This includes ensuring proper paperwork is attached to include AIT Middle Mile Pre-Trip Inspection Forms, and AIT Middle Mile Activity Cover Sheet. This is the beginning of the AIT Middle Mile loading and unloading activities within the HUB location.
• Communicate with AIT Middle Mile Network Linehaul Operations Team regarding additional adhoc loads and routing requirements as communicated by the HUB Operations Supervisor and/or HUB Manager.
• Update the AS400 accurately with departure times and additional information as needed upon departure and arrival at assigned HUB locations, ensuring accuracy.
• Answer the telephones as required at the AIT Middle Mile Network Hub location - responding to customer (internal and external) inquiries and redirecting phone calls received as necessary. Filing documents and other general office duties as required.
• Operate a manually controlled gasoline or electric powered Forklift to pick-up, deliver or move materials around the warehouse location
• Performs other duties as assigned
• Complies with all policies and standards

Education

• * High School Diploma (Required) and
• * Bachelor's Degree Or Equivalent Work Experience (Preferred)

Experience

• * 2+ years Transportation and Logistics Office Environment (Required) and
• * 3+ years General Office Experience (Required) and
• * 3+ years Transportation and Logistics Experience in an LTL / HUB environment (Preferred)

Knowledge, Skills, and Abilities

• * General Computer Skills High
• * Ability to prioritize actions items in order to determine critical timing for action items of shipment coordination to ensure successful transaction. Medium

Licenses and Certifications

• * Forklift Certification - Upon Hire (Required)

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick…