Assistant Director of Academic Operations

Assistant Director of Academic Operations Opportunity

The Assistant Director of Academic Operations supports the successful implementation and ongoing administration of the School of Continuing Education's academic programs, with primary responsibility for the academic and administrative operations of the Bachelor of Professional Studies (BPS) program.

Working under the direction of the Senior Associate Dean of Academic Affairs, the Assistant Director coordinates the academic operations and cross-functional processes that support SCE's programs and students. In partnership with the head of SCE's Student Services team, who serves as SCE's central liaison to the Cornell University Registrar and Cornell Office of Financial Aid, the Assistant Director ensures that academic policies, program requirements, and related processes are implemented effectively.

The Assistant Director serves as the primary Academic Affairs liaison to Cornell colleges, schools, academic departments, faculty, eCornell, and other university stakeholders; oversees academic program administration and student progression workflows; and supports a consistent academic experience for students from matriculation through degree completion. The Assistant Director develops and maintains relationships with SUNY and other university and community college systems as necessary to advance and improve the transition of students to the BPS program.

The Assistant Director oversees the review and evaluation of degree applicants and may coordinate temporary staff support during peak processing periods. They will exercise judgment in resolving complex academic and operational issues, implementing university policies and procedures, recommending policy and process improvements, and coordinating cross-functional activities that support student success and program effectiveness.

Key Responsibilities

• Academic Program Operations
• Academic Coordination
• Cross-functional Partnership Management
• Administrative Planning and Analysis
• Policy and Process Management

What We Need

For further consideration, please submit a resume and cover letter.

• A bachelor's degree and at least 2 years of progressively responsible experience in higher education administration, academic operations, accreditation, quality assurance and assessment, course coordination, or related areas; or equivalent combination of education and experience.
• Demonstrated experience coordinating cross-functional academic projects or initiatives.
• Knowledge of student lifecycle processes, including admissions, registration, financial aid, advising, or student records.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and interpersonal communication skills.
• Ability to navigate complex institutional environments and build productive working relationships across organizational boundaries.
• Experience working with student information systems, CRM platforms, or similar enterprise systems.
• Experience modeling values that support inclusion, belonging, and wellbeing.

If you have all those things, here are a few other qualifications that we would view as incredibly helpful in this role, to include.

• Master's degree and 3-5 years of relevant experience.
• Experience with adult learners or professional education and online education delivery.
• Knowledge of Cornell University.

This is a full-time position based in Ithaca, New York. The selected candidate will work fully onsite during the initial onboarding and training period, with the possibility of a hybrid work arrangement thereafter based on business needs and supervisor approval. Core business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with the specific schedule determined in collaboration with the supervisor.

Visa sponsorship and relocation are not available for this position.

University

Job Title:

Student Svc Assoc II

Job Family:
Student Services

Level: F

Pay Rate Type:
Salary

Pay Range: $72,209.00 - $77,625.00

Remote Option Availability:
Hybrid

Company:
Endowed

Contact Name:
Ruby Brown

Contact Email: rdb6