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Job Description & How to Apply Below
Key Responsibilities:
* Handle incoming customer calls.
* Record customer requests accurately and ensure jobs are allocated promptly.
* Monitor and chase outstanding jobs to ensure agreed targets and timescales are met.
* Provide a high level of customer service, keeping customers informed throughout the process.
* Maintain accurate records and ensure data is entered correctly into company systems.
* Follow company procedures and quality standards.
* Identify and escalate issues where further support or approval is required.
* Work closely with colleagues to ensure the smooth running of daily operations.
* Complete general administrative duties as required.
The Ideal Candidate :
* Previous experience in a call centre or customer service role.
* Excellent communication and active listening skills.
* Confident using computers and customer management systems.
* Strong attention to detail and accurate data entry skills.
* Able to work well under pressure and manage multiple tasks.
* A proactive approach, with the ability to use initiative when required.
* A reliable team player with a positive attitude
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(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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