Customer Services Administrator

Location: İzmit

## Customer Services Administrator Apply:
Izmit:
Full time:
Posted Today:
End Date:
November 15, 2026 (15 days left to apply):
JR104926
*
* Job Description:

** The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.

** Qualifications
* ** Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
* Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
* Advanced level of English proficiency
* Strong command of MS Office applications
* Competency in data analysis and reporting
* Customer-oriented with strong communication and follow-up skills
* Ability to adapt to a fast-paced and dynamic work environment
* Experience with SAP is preferred
** Job Description
*** Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
* Monitor customer forecasts to achieve sales targets.
* Receive customer requests and evaluate them to convert into orders.
* Coordinate and follow up on customer orders with the production planning team.
* Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
* Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
* Track historical sales performance and inventory levels, and manage supply and sales planning activities.
* Prepare daily, weekly, and monthly customer reports.
* Regularly follow department SOPs and update them when necessary.
* Monitor and support monthly closing processes.