Customer Services Administrator

Job Description:

The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.

• Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
• Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
• Advanced level of English proficiency
• Strong command of MS Office applications
• Competency in data analysis and reporting
• Customer-oriented with strong communication and follow-up skills
• Ability to adapt to a fast-paced and dynamic work environment
• Experience with SAP is preferred

• Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
• Monitor customer forecasts to achieve sales targets.
• Receive customer requests and evaluate them to convert into orders.
• Coordinate and follow up on customer orders with the production planning team.
• Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
• Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
• Track historical sales performance and inventory levels, and manage supply and sales planning activities.
• Prepare daily, weekly, and monthly customer reports.
• Regularly follow department SOPs and update them when necessary.
• Monitor and support monthly closing processes.

Crown Holdings, Inc. through its subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world. Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.

Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future. Ready to go behind the scenes? With hundreds of maufacturing plants and 20,000+ employees worldwide, there’s a lot that goes into the design and production of Crown packaging. We serve a variety of markets including food, beverage, household, personal care, and more.

Since we were founded in 1892, we’ve been on a mission to manufacture best-in-class packaging while championing best-in-class teams. Together, we’re building something that lasts thanks to great products, made by great people.