Team Leader, Management

Overview

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At H&R Block, we believe in the power of people helping people and a high performing, connected culture where everyone belongs.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates.
• Lead daily team meetings, develop associate schedules, ensure accurate timekeeping, and manage workloads to meet deadlines and quality standards.
• Train and coach associates to meet Service Standards and recognize outstanding contributions.
• Recruiting and interviewing candidates for tax office positions in collaboration with the District General Manager, and assist with local partnerships and community involvement.
• Handle on-site escalated client service concerns and resolve scheduling conflicts to ensure smooth operations.
• Prepare tax returns, as required, and support ongoing tax knowledge development.

• Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual continuing education and ability to meet IRS and state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Strong customer-centric mindset, with adaptability to flexible schedules and business needs.
• High school diploma or greater.

• Employee Assistance Program with Health Advocate and wellbeing programs (Better You) to build healthy habits.
• Neurodiversity and caregiver support; discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• More benefits listed at

We are committed to a Connected Culture where trust, care, and connections help everyone belong. You will work in an environment recognized on Best Companies lists, with colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

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