Strategy Analyst

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location
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This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

The Strategic Analyst supports long-term and short-term decision-making by analyzing and visualizing critical metrics.

The role turns enterprise priorities, community data and local insight into actionable grassroots engagement strategies, develops community profiles, identifies high-burden and access gaps, recommends hyperlocal approaches, and produces dashboards, reporting and decision-ready analyses that improve trust, customer and business outcomes.

The analyst partners across operations, customer programs, regional teams, education programs, contractors, and trusted community stakeholders to strengthen prioritization, execution, and continuous improvement. Enhance processes by producing, maintaining, and expanding usage of dashboards and reporting. Escalate operational processes by executing strategy projects focused on operational improvement, from ideation to planning, execution, follow-up, reporting, and analysis. Develop recommendations and an in-depth understanding of results by partnering with operations teams, financial analysts, product experts, engineers, and data scientists to develop ideas, deploy tests and new initiatives, and understand data.

• Partner with management to develop and implement critical strategies that advance organizational goals and grassroots stakeholder engagement priorities.
• Develop and maintain community profiles integrating demographic, socioeconomic, customer, program, project and stakeholder information to identify local needs, risks and opportunities.
• Analyze affordability, access, sentiment, participation and engagement data to identify priority communities and recommend targeted strategies.
• Translate enterprise priorities into hyper-local engagement plans, audience strategies, proof points, tactics, and measurable outcomes.
• Create and maintain dashboards, scorecards, maps, presentations and written analyses that support senior management decisions, resource allocation, and performance reporting.
• Conduct research using proprietary and approved external datasets to uncover insights that drive operational change and improve customer access and community outcomes.
• Build consensus with senior leadership and cross-functional partners by leading high-priority analyses and projects across business units, customer programs, communications, regional engagement resources and functional teams.
• Support affordability and access strategies for high-burden and environmental justice communities and major customer transitions.
• Support trusted-messenger, grassroots advocate and education-system strategies by identifying partners, audience needs and locally relevant engagement approaches.
• Collect and synthesize feedback from regional teams, contractors and community engagements; identify recurring barriers, emerging issues and opportunities for escalation or course correction.
• Develop repeatable tools, playbooks, templates and measurement standards that strengthen consistent grassroots activation across regions.
• Support initiative execution through project-management tracking, workplans, commitment monitoring, and timely updates to cross-functional teams and partners.
• Own or support weekly, monthly, quarterly, and annual operations reporting and applicable…