Receptionist, Customer Service​/HelpDesk

Overview

Job Title:
Receptionist

Location:
All

Department:
Administrative

FLSA Status:
Hourly Non-Exempt

Reports to:
Varies

Revised Date: 12/2/2025

Position Summary:

Represents the company in a positive and professional manner while greeting visitors, answering telephone, directing calls, and checking in visitors, staff and family.

• Answers the telephone in a professional manner, directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident/patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.
• Check in residents, family and staff according to Covid-19 policies and procedures.
• Any other tasks assigned.

• Adheres to all Intersect Policies and Procedures.
• Conducts self in a manner consistent with Intersects’ Core Values at all times.
• Maintains a positive and respectful attitude with all word-related contacts.
• Consistently reports to work on time and prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Maintains the privacy of all patient information and company proprietary information.
• Treat residents, family members, visitors, and team members with respect and dignity.
• Able to safely perform the essential functions of the job with or without reasonable accommodation.
• Dress in business casual attire.
• Must maintain an active license or the required certification(s) (if required by the job).

Education, Training, and Experience

• Minimum high school diploma or equivalent.
• Specific skills, knowledge, and abilities
• Exceptional customer service skills and telephone etiquette.