Customer Experience Specialist; CSR

Customer Experience Specialist

LRS is the industry leader in providing innovative and environmentally responsible waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. We are excited to hire candidates that align with our Vision and Values:
To become the safest, most innovative waste recycler in the world by redefining the way the world views waste.

• Serve with passion, innovate relentlessly, engage with integrity, build community, and be accountable.
• Support and serve customers through inbound and outbound calls, phone, email, and chat support.
• Anticipate customer needs and provide an efficient, seamless experience.
• Strive for first‑contact resolution.
• Tackle complex and heightened user concerns with a positive, supportive attitude and make appropriate decisions.
• Collaborate with teammates to ensure consistent services, prioritize tasks, and exercise time management.
• Identify opportunities to improve processes, products, and services.
• Update customer information in the system during and after each interaction.
• Explain services and product offerings to prospective customers and record relevant details.
• Handle orders, inquiries, complaints, and direct calls for further resolution when necessary.
• Participate in learning opportunities for process improvements, time management, and technology skills.
• Follow company policies and procedures.
• Assist with special projects and other duties as needed.

• High School Diploma or GED.
• 2–3 years of call center experience.
• Positive, helpful, courteous attitude.
• Willingness to assist clients and demonstrates patience and attentiveness.
• Comfortable working in a fast‑paced and active group environment.
• Able to work cooperatively with team members to build camaraderie.
• Self‑motivated to provide top‑notch customer service.
• Exceptional verbal and written communication skills.
• Detail‑oriented with strong organizational skills.
• Critical and creative thinking to proactively solve problems.
• General math skills.
• Maintain a positive and professional attitude with customers and coworkers.
• Adhere to attendance and scheduling policies.
• Excellent Microsoft Word, Excel, and Outlook skills.
• Availability for 40 hours per week plus one to two Saturdays per month.

• Regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to stand and walk.
• Must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.
• Some regional or sporadic local travel may be required.

$18–$21 per hour, depending on experience.

Entry level

Full‑time

Other