Associate System Operator Consumers Energy : Michigan Category: System Administrator

General Summary of Job Responsibilities

The Associate System Operator is an entry-level Control Room position that will learn and demonstrate proficiency on all the tasks required to safely operate the electric grid as described in the Electric Control Center Manual (ECCM). Within the first 12 months, the Associate System Operator is training to obtain a HVD or LVD certification. After obtaining certification, Associate System Operators will be able to independently monitor, analyze and control CE's electric grid 24/7 to ensure system reliability and timely customer restoration in accordance with all applicable ECCM procedures, NERC standards and regulatory requirements.

Associate System Operators are responsible for CE's High Voltage Distribution (HVD) and Low Voltage Distribution (LVD) Substations and Lines, Metro Underground Distribution Network, Grid Automation Schemes, and interconnection points with Generation and Transmission providers for both normal and emergency conditions. Associate System Operators administer switching and tagging orders and issue worker conditions, clearances, and/or protections in accordance with the ECCM. Associate System Operators utilize SCADA systems to monitor, analyze and control the electric system remotely.

• Respond and direct field resources during emergent outages on the electric system; conduct necessary activities to support customer and equipment restoration as required per the ECCM.
• Successfully complete all HVD Operator certification or LVD Operator certification training requirements which includes classroom training, OJT assessments, and simulator tests in 12 months or less.
• Administer all types of scheduled outages on the electric system; direct field personal when removing/returning electric equipment from/to service, and issue the appropriate working conditions, clearances and/or protections as required per the ECCM.
• Utilize SCADA and computer systems required to perform System Operator duties; operate SCADA devices remotely when required.
• Review scheduled and emergent switching and tagging orders for accuracy and compliance.
• Maintain an HVD or LVD certification; successful completion of all continuing training requirements.
• Position works a rotating 24/7 shift including nights, weekends, and holidays; includes an on-call assignment. Fill open shifts including nights, weekends, and holidays to maintain minimum control room staffing levels; overtime necessary at times to support system and customer restoration.
• Other duties as assigned or may be necessary.

• Ability to read and interpret complex prints and maps.
• Basic understanding of department policies and procedures.
• Ability to independently write, approve and execute switching and tagging orders of various complexities.
• Knowledge of the various field work groups and associated responsibilities.
• Ability to monitor and analyze SCADA systems and operate devices when needed in a timely manner.
• Problem‑solving and critical‑thinking skills.
• Ability to operate a control room console independently with limited supervision in normal or emergency situations.
• Strong communication skills (verbal, email, radio, phone, etc.).
• Ability to remain calm in stressful and fast‑paced situations.

• Bachelor's Degree
• [OR]Associate's Degree with 2 years of experience
• [OR]High School Diploma with 4 years of experience

• Required Certifications/Licensures:
  Obtain Consumers Energy LVD or HVD Certification within the first 12 months.