Patient Service Representative

Overview

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission. NKC Health Gastroenterology clinic is hiring a Patient Service Representative
! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

• Performs front office duties with focus on customer service and billing accuracy and efficiency.
• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of co-pay/deductible responsibility, collects co-payments and patient balances, and records payments accurately. Checks patients out and assists with scheduling follow-up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations. Uses two patient identifiers to reduce errors and avoid duplicate accounts.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability, adhering to policies and procedures, and supporting NKC Health initiatives.

• High School diploma or GED
• Two years of experience in a physician’s office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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