Patient Services Workforce Educator

Summary

Here at NKC Health, our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.

NKC Health Medical Group is hiring a Patient Services Workforce Educator! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

Under the direction of the Manager of Clinical Services and Workforce Development, the Patient Services Workforce Educator is responsible for coordinating, conducting, and evaluating the training and onboarding of new Patient Services Representatives (PSRs), Call Room Schedulers and Referral Coordinators within NKC Health Medical Group. This position ensures consistent delivery of high-quality, patient-centered service by aligning training and operational workflows with organizational standards.

The Patient Services Workforce Educator will facilitate new hire orientation, provide ongoing education, and conduct follow-up visits with new team members post-orientation. Additionally, the Patient Services Workforce Educator will perform retraining and re-education for existing staff as needed to maintain competency and compliance with best practices.

• Training and Orientation – Design, coordinate, and conduct orientation for new Patient Services and Referral Coordination team members. Deliver engaging instruction using a variety of teaching methods such as role-playing, group discussions, demonstrations, and lectures. Train team members on standard workflows, EMR utilization, scheduling, registration, and referral coordination processes. Ensure all new hires are proficient in the use of NKC Health’s EMR systems, including Cerner Oracle Rev Cycle, Rev Spring, GE Athena
  
  IDX, Notable, Mutare and other management applications.
• Clinic Support and Ongoing Education – Provide on-site education and support to team members within clinic settings to reinforce training and ensure adherence to NKC Health Medical Group guidelines. Observe workflows to identify training gaps and recommend process improvements. Collaborate with managers to provide individualized retraining or corrective education as needed.
• Workflow and Best Practice Development – Assist in developing, updating, and implementing best practice workflows and procedures that promote efficiency and standardization across clinics. Partner with leadership teams to maintain alignment with evolving operational standards and system updates.
• Re-education and Skills Reinforcement – Provide targeted retraining for staff requiring additional support or refreshers in operational or system processes. Evaluate effectiveness of retraining and monitor improvement metrics.

• High School diploma or GED equivalent
• Three years of experience in a physician’s office or healthcare setting
• Training or education experience preferred
• Excellent communication and presentation skills
• Experience delivering training and development programs
• Ability to assess the needs and skills of individuals and organizations
• Ability to work independently and as part of a team
• Passion for helping individuals and organizations reach their full potential
• Basic office skills

Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Mid‑Senior level

Full‑time

Education and Training