Community Engagement Specialist

Become a part of our caring community and help us put health first

The Community Engagement Specialist (Community Management Professional
2) builds visibility and credibility of the organization's products and services through intentional, consistent, and frequent community engagement. This role strategizes methods to scale communities and drive greater connections among community members and engages new community members. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.

Follows established guidelines/procedures. They will play a critical role in helping to identify and address disparities in health care access, service provision, satisfaction, and outcomes.

• Support the implementation of the Health Equity Strategy for the Michigan Market by working collaboratively with the Equitable Population Health and Member Experiences teams.
• Travel throughout the region to provide education about the organization to promote enrollment.
• Establish relationships and actively engage with communities and community-based entities to inform and address local health equity issues (Local, Regional).
• Develop new forums to market and educate potential members about the benefit of enrolling with Humana.
• Work with Provider Relations to develop marketing opportunities within health centers and physician offices.
• Maintain working knowledge of covered benefits and program changes.
• Coordinate community health fairs and other informational events.
• Conduct presentations to community groups in accordance with current approved communications and marketing plans and state regulations.
• Support core strategies that include authentic community engagement, working in priority communities, using data to inform practices, and seeking feedback from Member, Provider, and Community Advisory Groups to inform the development and delivery of programs and services that eliminate health disparities.
• Reside in the same region where they are assigned to work.
• Regular travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective administration of the Medicaid program.

• Must reside in southeast Michigan.
• Associate degree in business, communications, or related field OR 2 years of equivalent work experience in community engagement around health care or health equity.
• Minimum of two (2) years of experience in community outreach, marketing, sales or a related field.
• Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
• Ability to communicate effectively to senior leadership, team members, and with the community.
• Experience working with cross-functional teams and translating requirements between business, project management and community projects or programs.
• Committed to improving the health of Michiganders and reducing health disparities.
• This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.
• This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

• Working knowledge regarding health disparities and health equity.
• Experience in managed care or health insurance.
• Prior experience with Medicaid and dual-eligible members.
• Knowledge of community health and social service agencies and additional community resources.
• Bilingual or multilingual in Spanish, Arabic, Chaldean Neo-Aramaic, or other languages. Must be able to speak, read, and write fluently in both English and the specified language without assistance.…