Scheduling Coordinator - General Surgery

Position: Scheduling Coordinator - General Surgery - Days

Scheduling Coordinator General Summary

The Scheduling Coordinator serves as the centralized owner of the master schedule template for a designated clinical specialty across all sites of practice. This role is responsible for maintaining consistent and standardized scheduling practices, ensuring optimal outpatient availability, and facilitating patient access. Under general supervision, the coordinator collaborates with internal scheduling teams and external stakeholders to proactively manage and report on clinic resource time.

Experience:

1‑2+ years in an ambulatory or outpatient setting (primary care/specialty). Triage/phone management experience strongly preferred.

Systems:
Proficiency with major EHRs (Epic/Cerner/Allscripts), secure messaging, and telehealth workflows.

Key Responsibilities Master Schedule Ownership

• Solely manage and maintain the product line master schedule template.
• Own and implement all schedule changes for the service line.
• Ensure consistency and accuracy across all provider templates and scheduled clinic resources.

Scheduling Operations

• Monitor and report on outpatient availability across all sites within the assigned specialty.
• Act as a centralized resource for scheduling inquiries from referring physicians, patients, and internal teams.
• Respond promptly to patient scheduling needs and access issues.

Collaboration & Communication

• Partner with Contact Center, RPO, and other scheduling departments to align scheduling strategies.
• Communicate scheduling protocols and updates to relevant stakeholders.
• Serve as a liaison between clinical teams and administrative scheduling functions.

Standardization & Compliance

• Ensure standardized scheduling practices, protocols, and procedures across all sites.
• Maintain compliance with organizational policies and service line requirements.
• Identify and implement process improvements to enhance scheduling efficiency and patient access.

Education / Experience Required

Graduation from high school or equivalent. Experience in a clinical or health care setting. Ability to maintain a high standard of customer service and observance of organization protocol. Ability to maintain team‑orientated relationships with managers, physicians, and other clinical staff. Demonstrated ability to anticipate issues and suggest strategies to address and/or improve those issues. Highly organized and meticulous about details. Effective written and verbal communication skills.

Solid understanding and knowledge of medical terminology.

Preferred Qualifications

Minimum of two years of scheduling experience. Next Gen experience. Knowledge of CPT, ICD‑9, ICD‑10 codes.

Certifications / Licenses Required

None

Additional Information

• Organization: Henry Ford Jackson Hospital
• Department: Ctr For General Surgery - 744
• Shift: Day Job
• Union Code: Not Applicable

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