Front Desk Clerk

# Front Desk Clerk Comfort Inn by Choice Hotels##

Job Description This position is for 32 hours a week on 2nd shift 3pm-11pmJOB DUTIES AND RESPONSIBILITIES Choice experience a plus!

Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

Reviews arrival list daily and assists in preparing and assembling welcome amenities

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank - count bank at beginning and end of shift.

Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

Maintains front desk area to be clean and organized

Assisting with lobby activation as needed

Utilize proper procedures when handling guest PPI data Follows through and feels ownership of guest requests

Resolves guest complaints in a professional and efficient manner

Actively participates in Front Desk upsell program

Always retrieve necessary identification documents and form of payment upon guest arrival

Other duties as assigned EDUCATION AND EXPERIENCE Prior Customer Service Experience High School Diploma/GED KNOWLEDGE,

SKILLS AND ABILITIES

Basic computer skills

Ability to communicate effectively verbally and in writing

Ability to exceed expectations of guests and team members

Excellent time management skills