Meter Technical Analyst

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This position is onsite at the Metering Technology Center (MTC) on the Parnall Campus located in Jackson, MI The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

The Meter Technical Analyst is responsible for defining and maintaining device master data for both general and complex metering. The Analyst will perform daily monitoring and technical tasks designed to resolve specific issues, analyze current system and process conditions, while maintaining system integrity.

The Smart Energy Operations Center is responsible for the health and reliability of all deployed Gas and Electric smart devices. Consumers Energy currently has over 1.8M Smart Electric Meters, 660k Automated Metering Infrastructure (AMI) Gas Communication Modules (GCM's) and 1.2M Automated Meter Reading (AMR) GCM's. The MV90 team manages the largest commercial and industrial meters. The primary role of the team is to address the overall management requirements of the head end and meter data management systems, required to perform routine daily maintenance and data collection/command processing for this volume of devices.

The department is evolving as the business needs continue to be defined and developed. We are looking for a new MV90 Operator / Back Office Device Management (BODM) team member who is analytical, hardworking, displays initiative, can handle multiple requests at the same time, results oriented, and adapts well to change. This person will answer calls from the field, perform daily operations and tasks related to the collection and analysis of MV90 meter data from the devices, as well as process field work orders.

The Meter Technical Analyst will be expected to perform all relevant duties required to support MV90 Operations and BODM. This position will be responsible for understanding, processing, visualizing, and communicating smart device data utilizing LEAN business tools. Additionally, this position will be performing daily problem solving on system components. These duties may include but are not limited to checking meter and system performance, working on system issues, querying multiple systems for data to compare and report findings.

The position will require being added to our department on-call rotation, to verify systems are operational over the weekend. The position also requires individuals to support storm duty by having a storm role. There are core hours for this position that require MV90 Operators to be available to answer calls from the field between 7:30 am and 4 pm on workdays and willing to work additional hours as necessary to meet deadlines and work a flexible schedule.

• Performs technical support functions and actions including SAP records creation and maintenance of information in SAP, maintaining logs/spreadsheet, and other similar technical support of production facility including SAP material ordering, device creation, goods receipts, and RMA processes
• Analyze system error messages and failed workflows, related to field work orders to determine issue, and make corrections, while ensuring metering device data in the system is accurate.
• Manage phone calls from the field where meters are being installed, to perform initialization and set up to confirm the device is communicating properly.
• Analyze meter data, determine what data is missing, perform manual interrogations for the proper data, then edit the hourly data so all time is accounted for prior to uploading the data to SAP for Billing purposes.
• Process technical issues, device installs/removals, work order creation/tracking, and implement continuous improvement through process changes.
• Process results from failed meter…