Workstation Support Analyst

Workstation Support Analyst – Fast Tek Global

The role focuses on delivering technical support for workstation infrastructure, ensuring high availability, and maintaining documentation and asset lifecycle management.

• Provides technical support to staff and customers on software systems by installing and configuring software and hardware products and maintaining knowledge documentation.
• Oversees device lifecycle from inception to retirement.
• Troubleshoots desktop PC problems and responds to internal and external support requests.
• Documents best practices and updates SOPs.

• Troubleshoot and resolve networking errors (DNS, DHCP, TCP/IP, VPN).
• Assist with IT Asset Management, updating and modifying asset records.
• Diagnose, repair, or replace hardware for PCs, laptops, and printers, ensuring proper maintenance.
• Follow policies and procedures for client requests and maintain ticket queue efficiency.
• Configure PCs, phones, and tablets for network access, Office products, and printers, including security configuration.
• Retrieve equipment from departures for re‑image, reassignment, and inventory update.
• Collaborate with other groups to resolve technical problems.
• Provide second‑level technical support via phone and email, contributing to help‑desk SOPs and training manuals.
• Offer walk‑in support, re‑image desktops/laptops, and deploy new equipment to end users.
• Load devices for new hires, reassignments, and refreshes for corporate and field workers.
• Maintain and track inventory at build locations.

• Excellent written and verbal communication skills.
• Ability to recognize, analyze, and solve diverse problems.
• Proficiency in Microsoft Office, SCCM, Intune, Active Directory, and computer networking.
• Organize and prioritize work while meeting multiple deadlines.

• Associate Degree in Computer Information Systems (Required)

• 2–4 years of relevant experience (Required)

• Medical and Dental (Fast Tek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% salary match

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

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