Customer Quality Specialist

Technique is looking for a Customer Quality Specialist to join our team at our Jackson, Michigan facility. This position reports to the Director of Quality, with a dotted-line relationship to Sales and Commercial. The Customer Quality Specialist owns all customer portal communication, quality liaison activities, quality documents, supplier performance evaluations, corrective actions, PPM management, PPAP execution in ETQ Reliance, and the supplier scorecard and improvement roadmap for assigned key customer accounts.

The role also partners closely with Technique's sales representatives and Estimating team to connect the right internal expertise to customer conversations and help win and retain business.

The ideal candidate brings 5+ years of hands-on quality lab experience, including dimensional inspection, GD&T application, CMM and metrology, capability studies (Cpk/Ppk), and gage R&R. Direct experience with PPAP execution – preferably to a heavy-equipment, off-highway, or IATF 16949 automotive OEM – and working knowledge of ETQ Reliance or a comparable enterprise QMS are strongly preferred. Experience leading 8D/RCCA/CAR responses and comfort moving fluidly between the shop floor, customer video calls, and internal commercial reviews round out the profile.

Responsibilities:

• Own portal communication and quality liaison – Serve as the single owner of all customer portal communication, supplier quality system interactions, and quality-system correspondence for assigned accounts. Act as the primary day-to-day liaison for customer buyers, supplier development engineers (SDEs), supplier quality engineers (SQEs), and quality teams, consolidating relationships that today are spread across multiple Technique contacts.
• Maintain customer quality documents – Own all customer quality documents on Technique's side – control plans, inspection criteria, PFMEAs, and submission packages – and keep them current as customer specifications and engineering standards change.
• Manage supplier performance evaluations – Receive and interpret customer supplier performance evaluations, build response plans, and own follow-through to close gaps.
• Support Estimating and Sales – Provide customer-specific requirements knowledge to Estimating – flow-down interpretation, recurring spec callouts, special-process expectations, and packaging and routing standards – so quotes are built with the right context the first time. Maintain a customer requirements library to eliminate re-engineering the same questions on every RFQ.
• Connect customers to internal expertise – Partner with Technique's assigned sales representatives and the Estimating team to route the right customer conversations to the right internal people:
  Engineering for design-for-manufacturing questions, Quality Engineering for capability concerns, Operations for process-route feasibility, and Supply Chain for special-process sourcing.
• Identify business opportunities – Surface new programs, expanded scope on existing parts, and quality wins worth highlighting to customer buyers, and bring them to Sales and leadership.
• Manage quality flow-down – Translate customer engineering standards and print-level requirements into Technique-side documentation, driving Quality Engineering and Operations to update work instructions, control plans, and inspection criteria. Own the interpretation of ambiguous flow-downs, including direct engagement with customer SDEs/SQEs for clarification. Maintain version control of customer specifications referenced on active parts and flag spec revisions when issued.
• Execute PPAP in ETQ Reliance – Own the PPAP workflow inside ETQ Reliance for every applicable customer part – staging, evidence collection, review, submission, and closure of interim…