Quality Management System Manager

Technique is looking for a Quality Management System Manager to join our team at our Jackson, Michigan facility. This high-ranking, customer-facing leadership role designs, implements, and maintains Technique’s formal framework of quality policies, processes, and procedures, ensuring company operations comply with industry standards such as ISO 9001 and deliver consistent product quality. The Quality Manager is responsible for the quality of all Technique products across fabrication and assembly operations, supports day-to-day execution of the established QMS, drives continuous improvement, leads the Quality department, and owns customer-facing quality performance - including KPIs such as PPM, COPQ, scrap rate, first-pass yield, and on-time PPAP submission.

The ideal candidate brings 10+ years of production manufacturing quality experience with a B.S. in Engineering or a related field, and fluency in AIAG core tools (APQP, PFMEA, Control Plans, PPAP, MSA, SPC). Working knowledge of ISO 9001 is required, ASQ credentials (CMQ/OE, CQE, CQA) are preferred, and familiarity with AS9100 and/or IATF 16949 is a benefit. Experience leading quality teams, conducting internal audits, and managing welding/fabrication and special process quality is strongly preferred.

• Customer Quality Leadership - Serve as the lead organizational contact for customer quality concerns; investigate complaints and lead root cause and corrective action (RCCA) using 8D, 5 Why, and CI methodologies.
• Customer Source Inspections - Coordinate customer source inspections and drive corrective actions to eliminate root causes of nonconformance.
• Complaint Response Management - Manage customer complaint response timelines and ensure on-time closure of corrective actions.
• Customer Representation - Professionally represent the company with customer quality representatives and auditors.
• Quality KPI Ownership - Own, analyze, and report quality KPIs including PPM, COPQ, scrap rate, first-pass yield, and on-time PPAP submission; report QMS effectiveness to upper management.
• QMS Support & Continuous Improvement - Oversee the daily operation, documentation, and continuous updating of the established QMS and drive continuous improvement of quality processes in alignment with ISO 9001.
• Internal Audit Program - Support the internal audit program: plan and conduct audits, train auditors, and drive corrective action follow-up; prepare the company for external certification and customer audits.
• Management Review Inputs - Provide inputs to Management Review and apply risk-based thinking in day-to-day quality decisions.
• Document Control - Manage controlled documents pertaining to quality submissions and follow established document control procedures.
• Calibration Program - Manage the calibration program including gage control, recall, and measurement equipment qualification.
• Nonconforming Material Control - Oversee nonconforming material control and MRB disposition decisions; track nonconformance reports (NCRs) and manage Corrective and Preventive Actions (CAPA) to address root causes.
• APQP & PFMEA - Lead APQP phase gates and launch readiness; develop and maintain PFMEAs (severity, occurrence, detection, AP).
• Control Plans - Own Control Plans linked to PFMEA outputs; drive floor-level inspection and process monitoring.
• PPAP & First Article - Oversee PPAP and First Article submissions through Levels 1-5, including PSW packages.
• MSA & SPC - Apply MSA (Gage R&R, bias, linearity, stability) and SPC (Cpk/Ppk) to drive process control.
• Welding & Fabrication Quality - Apply familiarity with AWS compliance; WPS/PQR/WPQ documentation; visual, dye penetrant, and magnetic particle inspection; and CWI coordination.
• Assembly Quality - Oversee torque…