Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on providing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will

Experience:

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate ensures customers have a positive shopping experience. The Associate greets customers with eye contact, smiles, and a courteous manner; treats fellow Associates with respect; follows best practice standards; maintains a clean work area; and ensures proper merchandise presentation. The Retail Associate performs a range of functions in all store areas as business needs require and may be requested to perform additional tasks to help achieve customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment, keeping egress clear and reporting unsafe conditions.
• Treats all customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists customers – is register‑trained, helps with merchandise, and answers questions politely and knowledgeably.
• Provides prompt and efficient responses to customer service calls and handles all customer issues courteously, calling leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintains a professional appearance in line with the Company dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedites new merchandise receipts to the sales floor, merchandising items per best practice and monthly presentation guidelines.
• Understands the Loss Prevention Awareness program, the Shortage Highway, and merchandise protection standards.
• Demonstrates integrity and honesty with confidential information, cash, and merchandise.
• Follows Mark‑Out‑of‑Stock policies and handles each piece appropriately.
• Follows all cash, check, charge card, and refund transaction procedures; maintains accuracy with bankable tenders.
• Demonstrates a sense of urgency to maximize productivity by executing best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment including PDTs, registers, and PC as required.
• Spend up to 100 % of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require additional qualifications…