Senior WFM Lead, AI-Driven CX Operations
Listed on 2026-10-15
-
Business
AI Business & Operations, Operations Management, Business Analyst
Coinbase is seeking a Senior Manager, Workforce Management for the Customer Experience team to evolve WFM into an AI-informed capability that shapes how we plan, staff, and scale operations. You will own capacity planning, workforce forecasting, and cost modeling across Consumer CX lines, translating complex workforce dynamics into decision-ready narratives for senior leadership.
This role builds trusted partnerships across Ops, Finance, Legal, and Compliance to drive alignment on resourcing,
Join us at Coinbase, Inc. as our next Senior WFM Lead, AI-Driven CX Operations in Jackson, MS, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Jackson, MS, United States.
This opportunity is part of our work in Management & Operations.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).