Seasonal Call Center Team Member​/Lead

Seasonal Call Center Team Member/Lead – Anderson, IN

• Handle inbound calls, chats, and emails from customers regarding tax software and refund programs.
• Make outbound calls to clients confirming appointments for offices across the region.
• Assist consumers with refund advance programs and troubleshoot account issues.
• Accurately document all customer interactions for trend analysis and quality assurance.
• Maintain high service levels and call quality standards.
• Collaborate with team members and leadership to ensure a positive customer experience.
• Respond to various tax inquiries.
• Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
• Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.

• 1+ years of customer service experience (call center preferred).
• Tax preparation experience is preferred; willing to train the right candidate.
• Experience with chat/email support and navigating multiple systems.
• High school diploma or GED required.
• Experience in financial services, bookkeeping, banking, or tax support is a plus.

Compensation: $13.00 - $16.00 per hour.