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Mortgage Customer Care Advocate – Resolve Escalations

Job in Jackson, Hinds County, Mississippi, 39200, USA
Listing for: Carrington
Full Time position
Listed on 2026-10-17
Job specializations:
  • Customer Service/HelpDesk
    Banking & Finance
  • Finance & Banking
    Banking & Finance
Salary/Wage Range or Industry Benchmark: 35 - 40 USD Hourly USD 35.00 40.00 HOUR
Job Description & How to Apply Below

Carrington Mortgage Holdings is seeking a Mortgage Customer Service Advocate to resolve escalated complaints across channels, including regulators and attorneys. You will document thoroughly and coordinate with internal teams to prevent recurrence.

This role requires strong analytical and communication skills, a high school diploma (Bachelor’s preferred), and 3–5 years in legal or mortgage servicing complaint environments. Pay range is $35.00-$40.00 per hour with an annual bonus.

This role, Mortgage Customer Care Advocate – Resolve Escalations at Carrington, could be your next opportunity.

Full responsibilities and requirements are described in the listing above.

Learn more about the Mortgage Customer Care Advocate – Resolve Escalations role in the description above.

We appreciate your interest in this position.

Join Carrington and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

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