Facilities Quality Assurance Coordinator – Facilities Services

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Job Requisition : R Job Category: Professional and Technical Organization: Facilities Services Location: Main Campus, Jackson Job Title: Facilities Quality Assurance Coordinator – Facilities Services

Assist in the development and implementation of the quality assurance program; coordinate and monitor Facilities Services processes and functions. Coordinate the daily work activities of Facilities Services to ensure a high level of customer satisfaction. Support and troubleshoot customer issues and concerns identified in work order satisfaction surveys. Audit and evaluate the service levels of Facilities Services and report findings directly to leadership.

Education and Experience

Required:

High School Diploma/GED and one (1) year of experience in facilities, operations, or quality assurance. Certifications, Licenses or Registration

Required:

N/A.

Detail-oriented, organized, and skilled in the use of computers and database management (TMS preferred); possesses strong analytical, problem-solving, and decision-making skills. Proficient in Microsoft Word, Excel, and One Note.

• Collaborates with Facilities Services leadership to ensure that an appropriate quality assurance program and improvement measurement tools are designed, implemented, and maintained to meet the needs of Facilities Services.
• Assists in prioritizing service demands when appropriate.
• Checks the completeness and quality of work performed by Facilities Services personnel.
• Monitors quality improvement outcomes on a routine basis and collaborates with Facilities Services management to develop timely action plans to address identified issues.
• Works in collaboration with Facilities Services leadership on training assignments based on departmental needs.
• Conducts initial and ongoing training based on personnel needs.
• Adjusts schedule to work with all employees on all shifts to ensure needs are met and supported; able to work pre-arranged weekend, night, and evening hours.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or changed duties at any time.

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, frequent bending, frequent lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, no lifting/carrying up to 75 pounds, no lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, no driving, occasional kneeling, occasional pushing/pulling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and constant walking.

(Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Full time
FLSA Designation/Job Exempt: No
Pay Class: Hourly
FTE %: 100
Work Shift: Day
Benefits Eligibility: Grant Funded:
No
Job Posting Date: 11/13/2025

University of Mississippi Medical Center