Financial Counselor

The Financial Counselor screens uninsured patients for Medicaid and financial assistance and evaluates the patient's ability to pay for services. The Financial Counselor performs administrative and support activities relative to payment for services rendered to insured patients, including collecting co‑pays, deposits, and insurance information. The Financial Counselor uses excellent customer service skills to interact with patients, family members, and visitors that call or enter the facility.

The Financial Counselor performs the quality control function for Medicaid accounts, ensuring all pertinent information is available and accurately documented, allowing for timely and efficient billing.

• Greets visitors and patients upon entering the hospital in a caring and respectful manner. Introduces self to patients and families and lets them know he/she will be handling their financial matters.
• Promotes and maintains cooperation and communication with other hospital departments, physician offices, patients, and insurance companies.
• Courteously handles telephone calls and faxes from above areas and assists these areas appropriately.
• Serves as support to patients and their family members to assure customers have access to all available funding, which involves working with private as well as governmental agencies.
• Assists patients with completing Medicaid and Financial Assistance application forms, along with obtaining insurance coverage via Healthcare.gov.

Education:

High School Diploma or Equivalent

Experience:

2 years healthcare experience, preferably in Access Services or Business Office