MAC Center Support Specialist

The Central Mississippi Planning & Development District has promoted regional excellence since 1968. Our purpose is to assist our participating governments with creative regional solutions to relevant and emerging issues.

Classification: Non-Exempt
Department: Aging
Reports to: Aging Program Director

This incumbent will assist the MAC Center staff with the collaboration of the Mississippi State Department of Health/Building Resilient and Inclusive Communities Program (BRIC). These efforts will include collaborating and promoting opportunities to connect older adults who are socially isolated due to COVID-19 through community engagement. The MAC Center Support Specialist will also assist with recordkeeping and administering the Mississippi State Department of Health’s Social Connectedness Questionnaire.

Additional responsibilities will involve implementation, coordination, and assistance by linking clients with the appropriate services and administering the Core Standardized Assessment for the Elderly & Disabled Waiver Program.

This position is funded for the time period 09/01/2022-08/15/2023.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Maintain telephone coverage for the Mississippi Access to Care (MAC) Call Center from 8:00 a.m. to 4:30 p.m.
• Listen effectively to incoming telephone calls for information and assistance and be able to direct the person to a source for help; make decisions regarding appropriate referrals; use PC software and web-based software; handle multiple, simultaneous tasks with limited constraints; and prioritize the importance of specific tasks as needed.
• Maintain all client data and documentation of services for client/service tracking systems.
• Provide information and referrals in person, including home visits and walk-ins, over the telephone, via email, or through written correspondence.
• Administer Core Standardized Assessment for the Elderly & Disabled Waiver program.
• Coordinate and facilitate financial eligibility determination for the Elderly & Disabled Waiver program.
• Assist and complete Power to Care applications in the Mid-America Assistance Coalition (MAACLink) system.
• Represent the program at health fairs and present the program in public speaking opportunities.

• Interpersonal Skill
• Communication
• Customer Orientation
• Teamwork

This position has no supervisory responsibilities.

While performing the duties of this position will occur mainly in an office environment, the employee may travel by automobile and be exposed to changing weather conditions.

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to stand, walk, and sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and moves up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

A Bachelor's degree in human or health care services or similar AND at least three (3)…