Convention Services Manager CONVE

Join to apply for the Convention Services Manager CONVE
039238 role at Crescent Hotels & Resorts located in the Jackson, MS area.

We are a hospitality professional team proud of the exceptional experiences we provide for our guests. Our associates are at the core of our success. We encourage bringing your true self to work each day and celebrate you in your career journey. We provide health & wellness programs, top learning and development, travel discounts, flexible scheduling, and more.

• Highly competitive wages
• Exceptional benefit plan for eligible associates and family members
• 401(k) matching program for eligible associates
• Flexible scheduling
• Discounts with Crescent managed properties in North America
• Hotel room discounts worldwide, free parking, free meals

Assist in the overall efficient operation of the Convention Services Department. Coordinate any assigned convention or meeting group.

• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
• Document and organize detailed requirements of each function.
• Coordinate activities of various departments to service accounts.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline or termination when appropriate.
• Communicate with sales, front office and reservations to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on client needs and review banquet associates’ work.
• Monitor in-house group activity and provide assistance as needed.
• Establish rapport with and entertain meeting planners, promote hotel facilities and services.
• Conduct walking site inspections and advise sales staff on client demands.
• Assist sales staff in promoting the hotel and securing rebookings.
• Plan and conduct pre‑ and post‑convention meetings with clients and respective departments.
• Document tracking of group activity and input data into a computer system to generate account history reports.
• Communicate clearly to staff verbally and in writing.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Communicate fluently in English.
• Self‑starting personality with a calm disposition.
• Maintain a professional appearance and manner at all times.
• Communicate well with guests and be a team player.
• Knowledge of lighting and sound equipment and usage.
• Ability to utilize a moderately complex computer system.
• Handle high‑level customer interactions with patience, tact, and diplomacy.
• Lift, grasp, carry, or push up to 50 pounds.
• Work flexible schedule, shifts, standing or walking throughout the hotel, or sitting for long periods.

Our customers are essential. Remaining professional at all times and treating guests and associates with courtesy and respect is essential.

Meeting hotel standards for work procedures, dress, grooming, punctuality, and attendance. Adaptability to change, learning new skills, solving routine problems, and seeking help when needed.

Adhere to hotel security policies related to key controls, lifting heavy objects, using chemicals, and reporting hazards.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. EOE/AA/Disabled/Veterans. Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Hospitality

Referrals increase your chances of interviewing at Crescent Hotels & Resorts by 2x.

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