Conference Services Manager

Overview

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

• Reporting directly to the Director of Events, the Conference Services Manager is responsible for coordinating all aspects of group eventsbooked by the Sales Department.
• Serving as the primary liaison between the client and all hotel departments, they ensure seamless communication and flawless execution from the initial planning stages through to the successful completion of each event.
• They guide meeting planners throughout the entire planning process, uphold the terms of the sales agreement, and deliver service that consistently exceeds client expectations.
• The ultimate goal of this role is to create flawless, memorable group experienceswhile driving both client satisfaction and operational excellence.
• Oversee the client experience from file turnover through post-event follow-up, ensuring a seamless and personalized planning process.
• Manage group room blocks and meeting space allocations for assigned groups, optimizing utilization to maximize revenue.
• Lead pre-event and post-event meetings to communicate group needs, gather feedback, and ensure alignment across departments.
• Coordinate closely with Sales and Catering team to ensure efficient use of function space and alignment with overall event strategy.
• Finalize detailed requirements for confirmed bookings, including menu selections, room setups, and AV needs.
• Maximize revenue potential through strategic upselling and value-added recommendations.
• Finalize event requirements for confirmed bookings, ensuring effective communication via Banquet Event Orders (BEOs), Resumes, and Daily Reports.
• Ensure accuracy of Banquet Checks and conduct billing reviews post-event.
• Ensure successful execution ofevents, review all function space with banquet manager and ensure satisfaction of client while maintaining compliance with Four Seasons standards.
• Serve as the liaison between client sand departments, ensuring all client needs are met and exceeded.
• Quickly identify and resolve any issues or challenges during on-site events.
• Keep the Director of Events promptly informed of potential challenges or unusual situations for timely resolution.
• Contribute to weekly forecasting and event services analysis.
• Participate in required meetings including Sales, Operations, and BEO meetings.
• Maintain professionalism and uphold Four Seasons  Work Rules and Standards of Conduct.
• Collaborate harmoniously with all coworkers, supervisors, and planning committees.
• Perform additional tasks and projects as assigned by the Director of Events

• 2-3 years previous Conference Services experience in a luxury environment preferred
• Bachelors Degree in Sales and Marketing, Hospitality, Business or similar discipline preferred
• Golden Sales and Catering experience preferred
• Proficiency in Microsoft Office
• Ability to organize and to proficiently…