Guest Service Agent

GUEST SERVICE AGENT – Crescent Hotels & Resorts

The Westin Jackson in downtown Jackson, MS, offers guests a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium, Thalia Mara Hall, The Jackson Convention Complex, and Mississippi Coliseum. As a Guest Services Agent, you will be an integral part of our team, delivering outstanding guest service while supporting our financial goals.

We are looking for a team member who is passionate about hospitality and dedicated to providing a memorable experience for every guest.

• Highly competitive wages.
• Exceptional health benefits plan for eligible associates & family members.
• 401(k) matching program for eligible associates.
• Discounts with Crescent‑managed properties in North America for you & family.
• Hotel room discounts at Marriott‑branded properties worldwide.
• Free meals.
• Free parking.

• Greet guests and complete the registration process, including inputting and retrieving guest information, confirming room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various payment forms, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, and other general product knowledge; answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Note – This description excludes non‑essential and marginal functions of the position that are incidental to the fundamental job duties. Other duties may be assigned by the associate’s supervisor.

This description is subject to change at the sole discretion of the Company and does not create an employment contract; each associate remains, at all times, an “at‑will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industry: Hospitality