Sr Mgr, IT Service Delivery

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Legal Entity: Entergy Services, Inc.

-ESI (OLD)

The primary location for this position is New Orleans, LA but The Woodlands, TX, Little Rock, AR and Jackson, Mississippi will also be considered. Relocation is required for those outside of the area. Relocation Assistance is not available for this role.

JOB SUMMARY/PURPOSE

The Sr. Manager of Corporate Maximo will serve as a key member of the Corporate Applications leadership team with responsibility for the overall health, development and implementation of the Maximo application. The Sr. Mgr. will devise strategies to improve business practices, maintain appropriate application roadmaps and build new digital solutions with focus across the Procurement & Supply Chain and Nuclear business units.

The Sr. Mgr. is responsible for understanding the business, aligning IT strategy with overall business strategy and Entergy strategic imperatives, assisting in project prioritization, and ensuring that projects align with the IT standards.

This role will lead teams responsible for the support of the Corporate Maximo application. The role is responsible for delivering assigned projects on time, on budget, with first time quality, and adherence to business requirements while standardizing/rationalizing technical platforms, as well as operational oversight of the day-to-day support activities performed.

JOB DUTIES/RESPONSIBILITIES

• Establish and maintain appropriate business relationships with customers to ensure alignment and a voice for the business within IT
• Develop strategic plans and roadmaps for new applications to support business objectives and increase the sharing of information across systems.
• Manage a team of development and support personnel. This team provides both expertise and technical delivery of Entergy's platforms and systems.
• Support major events as part of the Incident Management process to ensure systems are meeting expectations and resolve all system issues as they may arrive.
• Work with other IT functions and internal and external stakeholders to determine technology needs and design solutions.
• Provide day-to-day support and oversight of suppliers delivering services to meet the business need while maintaining compliance with corporate policies and regulatory requirements.
• Provide ownership and guidance to ensure projects are executed on time, on budget and to the expected business outcomes of the project
• Forecast and review financial information to ensure team operations are within budget.
• Provide ownership for software contracts and renewals, ensuring that we are properly licensed to deliver the expected services

MINIMUM REQUIREMENTS Minimum education required of the position

Bachelor's degree in Computer Science, Management Information Systems, Engineering or other technical area of study; advanced degree desirable

Minimum experience required of the position

10+ years of managing IT application development and/or IT operational processes.

Minimum knowledge, skills and abilities required of the position

• Stakeholder management and high-level communications
• Strong working knowledge of software development lifecycle and methodologies, demonstrated ability to lead diverse teams,
• Managing large project implementations and related budgets, personnel, risk and contingency plans
• Vendor oversight and management, including experience in outsourcing and offshore support
• Strong understanding of the utility business and company strategy
• Experience support 24x7 customer-facing applications
• Critical thinker with strong problem-solving skills
• Excellent verbal and written communication skills and the ability to communicate concepts to technical and non-technical audiences.
• Strong working knowledge of software development lifecycle and methodologies

Certificates, licenses, etc. required for the position

• PMP or PgMP (desired)

Primary

Location:

Louisiana-New Orleans Arkansas :
Little Rock || Louisiana :
New Orleans || Mississippi :
Jackson || Texas :
The Woodlands
Job Function
:
Information Technology
FLSA Status
:
Professional
Relocation Option: No Relocation Offered
Union description/code
: NON BARGAINING UNIT
Number of Openings
: 1
Req : 121725
Travel Percentage
:

Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please  to view the EEO page, or see statements below.

EEO Statement

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to,…