Eng-Tech III

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Detailed Description

This role is responsible for leading the team on the ground from a technical perspective. The candidate will oversee installation procedures, ensure expectations are met, and maintain consistency across deployments. They will act as the engineer's right-hand, handling troubleshooting and basic configuration, and will be responsible for project documentation, quality control of assets, and coordinating efforts on-site. The individual will prioritize service delivery to customers during pre- and post-implementation phases, working with ENG I/II technicians and providing feedback to supervisors to ensure standards are met.

Roles and Responsibilities

• Install, configure, support, monitor, test, optimize, and troubleshoot hardware and software in client networks with guidance from senior staff.
• Lead a team alongside a Network Services Supervisor, implementing network solutions for enterprise clients.
• Disseminate information efficiently pre- and post-deployment.
• Create status updates, issue logs, notes, and documentation.
• Coordinate technician responsibilities during deployments.
• Stage networking equipment during deployments.
• Resolve issues effectively, including safety, employee conflicts, and disciplinary actions.
• Demonstrate growth and independence.
• Conduct wireless surveys and develop migration, implementation, and risk mitigation plans.
• Support network standards, security, and compliance at client sites.
• Verify installation standards and client requirements.
• Maintain professionalism when dealing with clients.
• Assist with hardware/software implementation and troubleshoot issues with engineering support.
• Participate in project meetings and design discussions.
• Document deployments with photos and reports.
• Review and understand client design and implementation plans, providing feedback based on field experience.
• Ensure projects are delivered on time and within budget.

Additional Duties

• Strong knowledge of Cisco products.
• Leadership and delegation skills.
• Effective communication and soft skills.
• Business writing and documentation skills.
• Proactive feedback and rapport building.
• Creative problem-solving abilities.
• Adaptability to different personalities.
• Sound decision-making skills.
• Project and time management skills.
• Organizational skills for managing multiple activities.
• Coaching and mentoring abilities.
• Customer service orientation.
• Ability to travel up to 50%.

Skills and Experience

• Mid-level knowledge of core technology services and solutions design.
• Experience with Layer 1-3 network products and configurations.
• Knowledge of Data Center technologies related to network infrastructure.
• Understanding of network protocols and design theory.
• Ability to build predictive models and implement them in the field.
• 1-3 years of hands-on experience or equivalent education.

Minimum Qualifications

• High school diploma or higher education.
• Ability to pass a written exam administered by the Network Manager.
• Work towards career certifications during downtime.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting