IT Technician

Overview of the Position The U.S. District Court for the Southern District of Mississippi is accepting applications for the position of IT Technician. This position is located at the Thad Cochran U.S. Courthouse in Jackson, Mississippi. The IT Technician will work as an integral member of the IT Department team and will report to the Director of Information Technology. The incumbent will provide technical support to the Court’s judges, staff and the public, as directed.

The IT Technician will respond to help desk calls and emails from court staff concerning computer applications, mobile devices, computer desktop equipment and other electronic office equipment that support the Court’s operation. Support will also be provided for video conferencing equipment. Travel to other locations will be required as needed.

Location Jackson, MS

Opening and Closing Dates 01/07/2026 - Open Until Filled

Appointment Type Permanent

Classification Level/Grade CPS 25

Salary $49,631 - $61,207

Announcement Number MSSD- 2026-01

• As a leader in the court's help desk team, provides first level technical support to end users.
• Assist users with regard to software applications and hardware. The incumbent may also provide ad hoc end-user training as required.
• Respond to personal computer help desk calls and e-mails, log computer problems, and assist with routine problems.
• Configuration, installation, and support of PC-based hardware and software, particularly the suite of software contained with Microsoft Office 365; installation and support of computer peripherals such as video display monitors, printers, scanners, and multi-function devices.
• Provide support for Court-issued mobile computing devices including Apple iPads, iPhones, Microsoft Surface Pro devices, and Windows and Apple laptop computers.
• Escalate problems that are not quickly resolved via the telephone or email to the next level.
• Provide assistance to users for web access to various Internet and Intranet websites.
• Provide information and assistance to users on software applications, such as word processing and data entry.
• Receive general incoming telephone calls to the Information Technology department and respond or forward calls to the appropriate individual.
• Remain aware of team schedules, organize staff calendars. Prepare routine reports, form letters, notices, and other correspondence using templates and forms.
• Assist external filers with help desk questions via the CM/ECF help desk e-mail account. Respond to general inquiries regarding IT related issues.
• Active Directory (AD) - Support for moves/adds/changes of domain user accounts.
• File Restorations - Responsible for restoring requested user files to the network.
• Client/Device - Responsible for testing and verifying of both Windows security updates and software application updates on client devices.
• Servers - Provide assistance as needed with server administration, hardware, software support for Windows operating system environments.
• Inventory Assistance - Provide assistance as needed with helping account for court IT inventory.
• Applications - May be called upon to configure, maintain, and update court related applications or software packages as required. Will work closely with the systems server team to analyze, test, and implement application changes.
• Perform related duties, as assigned.

High School diploma required; a bachelor’s degree or higher from an accredited institution, in an IT or IT-related major preferred.

Additionally, applicants must possess good judgment, be dependable, be a proactive self-starter, and demonstrate initiative. The position requires ability to effectively communicate and relate to coworkers and staff with professionalism and integrity.

Candidates must also possess high ethical standards, a positive work attitude, and the ability to work harmoniously with others in a team-oriented environment. Prospective candidates must be available for overnight travel and the ability to work nights and weekends as needed. Lifting of equipment for placement is sometimes required.

Specialized experience in the following skills will be viewed favorability:

• Skill and proficiency…