Field Support Technician

FIELD SUPPORT TECHNICIAN – Jackson, MS Description

Our TEKsystems healthcare client in Jackson, MS who is looking for 2 motivated Field Support Technicians to join their new team that specifically supports the surrounding clinic locations. Currently, they are splitting their desktop teams and developing an offsite desktop team to support the clinics and be proactive by doing rounding at the clinic sites. Today if a user has a request for a new laptop, printer, mouse, etc or has a quick issue, users have to submit a ticket and wait for helpdesk/desktop to respond which takes time.

They want to build a team of technicians to basically do rounding at each of the offsite clinic locations to constantly check in on what is needed from an IT standpoint. The last thing a Dr or Nurse wants to do after a long shift is call the helpdesk and go through the formal process of creating a ticket. These techs will show up at clinics, introduce themselves as an IT Technician, and check if anyone is experiencing any IT issues that they can help troubleshoot right there on the spot, or create a helpdesk ticket for the issue so they don’t have it.

The director is looking for a “Disney World” level of customer service. We will need to do some extra screening to make sure candidates are highly customer service focused.

Desktop, Troubleshooting, Customer service, Technical support, Office 365, Windows 10, Support, Hardware, Active directory, Deployment, O365, Printers, Hardware support, Install, Imaging, Sccm, Help desk support, Help desk, Desktop hardware, Ticketing system, IT support, A+, Desktop troubleshooting

Desktop, Troubleshooting, Customer service, Technical support, Office 365, Windows 10, Support, Hardware, Active directory, Deployment, O365, Printers, Hardware support, Install

Candidates must be highly skilled within customer service and also have prior IT hardware and software experience.

Intermediate Level

This is a Contract position based out of Jackson, MS.

The pay range for this position is $14.00 – $23.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness
• Accident and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Jackson,MS.

This position is anticipated to close on Jan 9, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.