Client Support Technician Team Lead

Overview

State of Mississippi

$50,798.15 - $69,339.47 Annually

Location:

25 - HINDS COUNTY, MS
• Full-Time

The Department of Revenue is the primary agency for collecting tax revenues that support state and local governments in Mississippi. For inquiries regarding this position, you can contact De'Andria Trunnell nnell.gov

• Accountable for supervision of a team who provides IT end user contractual service management support services.
• Responsible for supervision of the provision of IT end user service management support, including portfolio of software and hardware products.
• Oversees end user start up and ongoing usage training.
• This position typically exists in an environment where a small team of IT end user support staff is required due to the number of end users supported.
• Note:
  
  this position is NOT REMOTE.

Benefits Offered:
Flexible Work Hours, Retirement Plan, Deferred Compensation Plan, Group Health Insurance, Paid Holidays, Paid Vacation and Sick Time.

• Good customer service skills are required.
• Knowledge of troubleshooting Microsoft Windows, Desktops, and Laptops.
• Good time-management and the ability to work with a team and possess good leadership skills.
• Attention to detail is critical.

• Typically requires High School Diploma or high school equivalency and 5-8 years of experience in an IT end user support environment.

210 East Capitol Street, Suite 800, Jackson, Mississippi, 39201