Technical Communications and Creative Services Specialist

Contractor

Jackson, MS

UX/UI Design

12 months

Position Description and Job Skill Set

Descriptionofthejobfunctionsthecontractorwillbeexpectedtoperform.

The Technical Communication sand Creative Services Specialistisacross -functionalrolesupportingboththe

agency’sCommunications

DepartmentandtheMISDivisionwithitscomprehensive Child Welfare Information System

(CCWIS) andrelatedapplicationsandfunctions.

Thepositioncombinesstrategiccommunications,graphic design,

roledevelopsandproducesvisualandwrittenmaterialsacrossprintanddigitalchannels,including publications,

presentations,informational materials,anddigitalcommunications.

Therolealsocontributestocommunications

planning,creative development,brand consistency,andthedeliveryofclear,accessiblematerialsthatadvanceagency

andongoingcompliancewithregulationsandguidanceissuedbythe

Administration for Children and Families (ACF)

andthe

Children’sBureau.

Therolealsotranslatescomplexsystems,processes,andorganizationalprioritiesintoclear

documentation,visual communications,training materials,andotherprojectdeliverableswhilesupporting

documentationgovernanceandinformationmanagement.

ThisrolewillworkcloselywiththeMISDevelopment Team

focusingonUXandUIdesigntoensureapplicationsareintuitive,easytonavigateandcreateavisuallyappealing

Thisrolewillcollaboratewith Communications staff,project managers,business analysts,system architects,technical

developers,qualityassuranceteams,external vendors,andotherstakeholderstodelivereffectivecommunicationsand

2

projectoutcomesalignedwithagencypriorities,brand guidelines,project requirements,andapplicablefederal

regulations.

Responsibilities:

Assistthe Project Management Office (PMO) andagencydivisionswithtasksanddocumentationfornewand

ongoing projects.

Partnerwithstaff,editors,writers,IT,andexternalvendorstomanageprojectsfromconceptthroughdelivery.

Leadcross-functionalmeetingstodiscussprojects,tasks,andprocessdocumentation.

Assistindevelopingandexecutingstrategiccommunicationsplansthatintegratebothdigitalandofflinetactics.

Digital Communication sand Design :

Concept,design,andproduceprintanddigitalcollateral–suchasinfographics,presentations,whitepapers,

Manageandcreateengagingcontentforwebsites,socialmediaplatforms,andotherdigitalassets

Supportcampaignsthatalignwithorganizationalobjectives,monitor trends,analyze performance,andtrack

metrics

Contributefreshideasandcreativeapproachesthatenhanceaudienceengagementandorganizational

visibility.

Ensuredigitalcommunicationsanddesigndeliverablesmeetaccessibilitystandards,includingWCAG

Technical Writing:

configuration documentation,operational procedures,andotherprojectdocumentation.

operation.

Reviewagencyapplicationsandwebsitesusinguserfeedbackandprojectmetricstorecommend

Information Governance and File Management :

documentationisupdatedasoperationalprocesses,tasks,requirementsandsystemfunctionalityevolve.

Includesinitialsetup,organization,version numbering,file indexing,andstafftrainingorassistance.

Initiateandmanageastatewide Document Scanningprojecttodigitizepaperdocumentslocatedineach

countyofficeandthestateofficeworkingwitha

Vendorselectedthroughabiddingprocess.

Includes

establishingdocumentnamingandnumberingconventionstoensurethedocumentswillbeunique,traceable,

andeasytoretrievebythestaffinadigitallibrary.

Conductperiodicreviewstoauditthenamingandnumbering

conventionstoensuretheyaresupportingtheagencyprocessworkflowsandauditrequirements.

Maintaindocumentationstandards,templates,versioncontrolprocesses,anddocumentationgovernance

Coordinate,prepareandmaintainfederallyrequireddocumentationforaCCWISsystemtoensurecompliance

withregulationsandguidanceissuedbytheACFandthe

Children’sBureau.

Workwiththe Project Management Office (PMO) andthe

Finance…