IT Help Desk Technician- Intermediate_ Division of Information Systems

Job Title:

IT Help Desk Technician
- Intermediate_ Division of Information Systems

Main Campus Jackson

SER-DIS-Help Desk & Asset Management

IT Help Desk Technician-Interm provides first tier technical assistance and problem resolution to UMMC it device users. Receives, processes, and documents technical inquiries from UMMC user base. Participates in a robust team environment.

• Degree (Associate's or Bachelor's) and one (1) year of IT support, Help Desk, or technical role experience.

N/A

• Strong, positive, and professional interpersonal skills to interact with a wide range of constituencies.
• Strong verbal and written communication skills.
• Ability to analyze and synthesize information, determine solutions, and evaluate the usefulness of a solution.
• Ability to work independently in a 24x7x365 robust team environment.
• Ability to comprehend or apply knowledge to new or changing situations.
• Proficiency in Microsoft Office Suite of products.

• Actively participates in rotating-call phone system, team email account, end user self-service ticket creation and other methods of UMMC customer communication of technical issues and requests.
• Thoroughly documents or modifies customer documentation in ticketing software to successfully convey the problem or request.
• Uses provided guidelines.
• Appropriately determines and documents the urgency of the customer's inquiry.
• Utilizes remote support software to further define the details of problems, providing screen shots and/or other pertinent information for further troubleshooting by upper level support teams.
• Provides resolution or routes problem or request to appropriate technical support team.
• Participates in special projects as directed by the department manager.
• Provides input into all team documentation to ensure accuracy and appropriate updates.
• Recognizes and reports problem trends to leadership based on incoming customer communications
• Mentors associate-level team members when questions arise regarding procedure or issue resolution.

The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional reaching, frequent sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Full time

No

Hourly

100

Rotating

Grant Funded:
No

10/28/2026

10/31/2026

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion,…