Multi-Line Claim Representative

Multi-Line Claim Representative I

Location:

Jackson, MS

Schedule:

Monday-Friday, 7:30 AM-4:00 PM

Salary Range: $50,000 - $55,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

CCMSI is seeking a Multi-Line Claim Representative I to join our Mississippi Tort Claims team. This role is designed for an individual looking to build a long-term career in claims handling through hands-on training and development. You will investigate, evaluate, and assist in resolving multi-line claims while learning industry best practices, client service standards, and claim management processes. The position offers the opportunity to develop technical claims expertise while supporting multiple Mississippi-based accounts with low to moderate complexity claim exposures.

• Investigate and manage assigned multi-line claims in accordance with CCMSI claim handling standards and client expectations.
• Gather and review claim documentation, statements, medical records, invoices, and other materials necessary to evaluate claims.
• Maintain timely communication with claimants, clients, vendors, and other stakeholders throughout the claim lifecycle.
• Review and process claim payments within established authority guidelines and company procedures.
• Prepare claim summaries, reserve recommendations, status reports, and file documentation that support effective claim resolution.
• Monitor claim activity, identify potential issues, and elevate concerns when appropriate.
• Manage priorities across multiple accounts while maintaining quality, responsiveness, and service commitments.
• Build technical claims knowledge and develop the skills necessary for future advancement within the CCMSI claims organization.

• Mississippi Adjuster’s License or ability to obtain and maintain required licensing.
• Excellent oral and written communication skills.
• Strong computer proficiency, including Microsoft Office applications.
• Ability to prioritize work, adjust to changing priorities, and manage multiple tasks effectively.
• Strong organizational skills and attention to detail.
• Demonstrated work ethic, accountability, and desire to learn and grow.
• Reliable attendance during established business hours.

• Insurance claims experience or familiarity with insurance terminology.
• Associate's or Bachelor's degree, preferably in Risk Management, Insurance, Business, or a related field.
• Prior experience in insurance, customer service, legal support, healthcare administration, banking, or other detail-oriented professional environments.
• Experience working in a fast-paced environment requiring frequent prioritization and adaptability.

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required for success in this role.

• Timely completion of claim handling activities and documentation.
• Consistent delivery of quality customer service to clients and claimants.
• Effective management of assigned claim inventory.
• Accuracy and thoroughness of claim investigations and file documentation.
• Compliance with client service commitments and CCMSI claim handling…