Group PM: AI-Driven Customer Engagement
Listed on 2026-10-11
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Management
Operations Management, General Management
Coinbase is seeking a Group Product Manager to lead the Customer Engagement & Experience (CEE) team, owning the full retail support ecosystem for 100M+ customers worldwide, balancing automation with human expertise.
You will build AI-powered self-service and manage the Concierge program, leading PMs, TPMs, and designers to deliver a cohesive experience across Help Center and social channels, prioritizing retention and quality.
Join us at Coinbase, Inc. as our next Group PM: AI-Driven Customer Engagement & Experience in Jackson, MS, United States.
Consider building your career as a Group PM: AI-Driven Customer Engagement & Experience at Coinbase, Inc.
The Group PM: AI-Driven Customer Engagement & Experience position in the Management & Operations field is open for applications.
We have an opening for a Group PM: AI-Driven Customer Engagement & Experience in Jackson, MS, United States within Management & Operations.
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