Director, Legal Operations & AI-Driven Service Delivery
Listed on 2026-10-16
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Management
Change Management, AI Business & Operations -
IT/Tech
Change Management, AI Business & Operations
Lumen is seeking a Director of Legal Operations to shape and lead a legal support function serving Legal & Public Policy. You will design and manage intake, triage, assignment, escalation, and performance across the team, ensuring timely, high‑quality service.
You will drive scalable workflows, governance, and metrics, coach leaders, and leverage AI and legal tech to improve efficiency. This role blends strategy and day‑to‑day operations in a fast‑moving environment.
This posting is for the Director, Legal Operations & AI-Driven Service Delivery role at Lumen, based in Jackson, MS, United States.
The position is based in Jackson, MS, United States.
This opportunity is part of our work in Legal, Management & Operations.
The advertised compensation is 149..
We aim to respond to suitable candidates as soon as possible.
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