Lead Dock Worker​/Customer Service Representative

Join a stable and growing organization offering quick advancement and a professional, positive, and people-centered work environment with modern facilities and clean, late model equipment.

Comprehensive benefits package includes:

• Health, Dental, Vision, AD&D, etc.
• Paid holidays (8); paid vacation and personal days
• 401(k) plan with Company Match

As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe, and claims-free manner, assisting Dayton Freight customers with various inquiries including freight pickup requests, managing rate quotes or freight charges, and appointments or special requests.

• Complete pre and post trip inspections on all dock equipment.
• Properly document all freight control processes.
• Participate in Dayton Freight’s training and improvement programs.
• Be available for irregular work schedules, alternating work shifts, and/or assignments.
• Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual.
• Dispatch P&D Drivers.
• Plan Outbound Dock setup.
• Manage W&R process.
• OS&D checks, reports, and inspections.
• Receive, control, and enter incoming claims.
• Manage incoming customer/internal emails and mail.
• Manage and coordinate weekly claim payment reports with payables.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.
• Ability to remain stationary for up to 90% of the shift.
• Ability to ascend to and descend from a forklift, as needed.
• Ability to perform essential functions of the role on a concrete floor that may become slippery when wet.
• Ability to perform essential functions of the role while exposed to varying outside temperatures.

• 18 years of age.
• Basic math skills.
• Fluent in English.
• Able to pass a drug screen.

We offer a comprehensive benefits package including:

• Health, Dental, Vision, AD&D, etc.
• Paid holidays (8); paid vacation and personal days.
• 401(k) plan with Company Match.