Advanced Patient Services Representative; Non-Exempt Varies​/Rotating

Job Overview

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

• Manage patient interactions and administration tasks.
• Provide exceptional customer service to patients and visitors.
• Enter patient information, schedule appointments, and process documentation accurately.
• Maintain confidentiality and follow privacy policy and procedures.
• Handle patient inquiries, concerns, and complaints in a professional manner, escalating as needed.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Proficient in both Patient Services Representative and Advanced Patient Services Representative competencies, as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills, empathy, patient-focused, and ability to handle inquiries with tact and diplomacy.
• Accuracy and attention to detail in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure, demonstrating discretion and protecting patient privacy.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills – address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.
• Physical requirements:
  
  ability to push, pull, and/or lift 50 lbs. occasionally; stand and walk during each shift; grip, reach, bend, kneel, twist, and squat to perform duties.