Temporary Support Associate

Overview

Temporary Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role.

• Cash Wrap – Greet customers with a smile and eye contact, offer your name; interact genuinely; read cues and determine needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; keep cash wrap organized and clean; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with Coach policy; thank customers and provide reason to return;
  
  represent the Coach brand appropriately.
• Stockroom / Warehouse – Receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify store information; communicate discrepancies; process shipments/transfers per Coach standards and time frames; organize and clean stockroom daily (including offsite/remote warehouse as applicable); shift/organize product to accommodate sell-through; manage stock levels and product ownership in back-of-house and sales floor; conduct regular cycle counts and participate in physical inventories;
  
  maintain Loss Prevention standards.
• Sales Floor – Regularly analyze sales floor replenishment needs; replenish floor/assigned zone; respond to sell-through and execute visual merchandising; support sales floor activities as directed; communicate price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and coordinate with sales team or Store Management as needed; uphold housekeeping standards.

• Drive For Results: consistently exceed goals; top performer; results-oriented.
• Customer Focus: meet internal and external customer requirements; build trust and relationships.
• Creativity: generate new ideas; provide value-added input.
• Interpersonal Savvy: relate well to all people; diplomacy and tact; diffuse tension when needed.
• Learning on The Fly: quick learner; open to change; analyzes successes and failures to improve.
• Perseverance: energetic and determined to finish tasks.
• Dealing with Ambiguity: adapt to change; act without total information; comfortable with risk and uncertainty.

• Experience: 1–3 years of retail experience (cashier/stock, sales), preferably in luxury retail service; knowledge of fashion trends and competitive landscape.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets.
• Physical: Ability to work at a fast pace; effective communication; ability to move around the floor, shelves, and stock room; capacity to climb, bend, kneel; frequently lift/carry up to 25 lbs and up to 50 lbs for shipments/transfers.
• Schedule: Flexibility to meet scheduling and availability expectations, including nights, weekends, and holidays during high retail traffic and sales events.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications as they relate to the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other protected status under applicable law.

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