Sales Support Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of the role:

• Greeting the customer with a smile and with eye contact and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and provide reason to return
• Represent Coach brand appropriately

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stockroom daily; to include offsite/remote warehouse as applicable
• Shift/organize product in stockroom; react to sell-through and make room for new product
• Manage stock levels/product ownership in back-of-house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

• Regularly analyzes sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell-through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Uphold housekeeping standards

• Drive For Results:
  Can be counted on to exceed goals; consistently one of the top performers; bottom-line oriented and pushes self and others for results
• Customer Focus:
  Dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers
• Creativity:
  Generates new and unique ideas; makes connections among previously unrelated notions
• Interpersonal Savvy:
  Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact
• Learning on the Fly:
  Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement
• Perseverance:
  Pursues tasks with energy and resolve; finishes what they start
• Dealing with Ambiguity:
  Adapts to change; acts without having the total picture; handles risk and uncertainty

• Experience:
  
  1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition
• Education:
  
  High school diploma or equivalent; college degree preferred
• Technical:
  Knowledge of cash register systems; basic computer skills (including using iPad/laptop, Mobile POS and Internet); ability to use walkie-talkie; read price and product releases sheets
• Physical:
  Ability to work in fast-paced environment; communicate effectively with customers and team;…